Refund policy

Our Returns Policy includes, and does not seek to exclude or limit, the rights you have under the Australian Consumer Law (if you are a consumer) and other relevant laws.

If you are a consumer under the Australian Consumer Law:

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Your rights under the Australian Consumer Law are not limited by a defined time. However, the Australian Consumer Law does recognise that the relevant time period for which a remedy may be available can vary from product to product, depending on factors such as the nature of the product and the price.

Returns & Exchanges

If you’re not completely satisfied with your purchase, you can return new, unworn items within 100 days of delivery. Please log into your account here to request a return. Returns must be received within 30 days from return request or your return will be cancelled.

For health and safety reasons, earrings can't be returned or exchanged unless there's a fault.

Store credit will be issued once your return is received and processed, minus a 5% return processing fee. Refunds are only provided if the return is due to an error on our part.

Personalised jewellery may be eligible for reworking for a small fee.

Digital Designs:

If your order has been delivered, we're unable to offer a refund or exchange.

Exchanges:

To process an exchange, the original item must be returned before the replacement item goes into production. When returning an item, please specify if you wish to exchange it.

For price difference refunds, the amount will be issued as store credit equivalent to the difference between the original purchase price and the adjusted price at the time of the request. Please note cash refunds are not available for price differences.

Faulty Items:

If your item is faulty, you can return it for a full refund. Please send us a clear image of the faulty item along with a description of the issue.

Cancellation Policy:

Orders for personalised items are put into production immediately after submission. If you wish to cancel, please notify us within 12 hours of placing the order. Cancellations after 12 hours will qualify for store credit.

Cancellations can only be processed if the item has not yet shipped. Once your cancellation request is received, it will be processed on the same day. To cancel your order, please contact our customer care team here.

Gifts

If the item was a gift from someone else, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.

Shipping

We cover return shipping if the item is faulty.

Warranty

We stand by the quality of our products and offer a 100-day warranty to ensure your satisfaction.

What’s Covered:

Defects like broken chains or clasps
Issues with materials, such as gold fading or silver tarnishing
Incorrect product specifications or damage during shipping

What’s Not Covered:

Normal wear and tear
Damage caused by misuse or accidents
Unauthorized repairs, loss, or theft

Solutions We Offer:

Free replacement or remake for eligible items
Store credit for future purchases

How to Use Your Warranty:

Contact us with details and photos of the issue.
We’ll review your case and find the best solution.
Resolution includes a replacement, remake, store credit, or other options tailored to your preference.

If you have an issue, reach out to our care team — we’re here to help!